Journey on Tracks

Information Collection and Use

Journey on Tracks collects personal information when you request information about our railway tourism services. This includes your name, phone number, and email address provided through our contact form.

Data Processing Legal Basis

We process your personal data based on your explicit consent when you check the consent box and submit our contact form. You have the right to withdraw consent at any time.

How We Use Your Information

• To respond to your inquiries about railway tourism services
• To provide information about available train tours and heritage railway experiences
• To communicate about booking opportunities and special offers
• To improve our customer service and website experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted railway partners only to fulfill your service requests.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Contact us to exercise these rights.

Contact Information

For privacy-related questions, contact us at: [email protected] or +1 (212) 555-0147

Last updated: December 2024

Service Agreement

By using Journey on Tracks services, you agree to these terms and conditions. These terms apply to all railway tourism services, information requests, and bookings made through our platform.

Service Description

Journey on Tracks provides railway tourism services including heritage train experiences, luxury rail tours, and scenic railway adventures. We act as an intermediary between customers and railway operators.

Booking and Cancellation

All bookings are subject to availability and confirmation. Cancellation policies vary by specific railway experience and will be clearly communicated during the booking process.

Customer Responsibilities

• Provide accurate information when making inquiries or bookings
• Arrive at designated departure times and locations
• Follow safety instructions provided by railway staff
• Respect heritage equipment and fellow passengers

Limitation of Liability

Journey on Tracks acts as an agent for railway operators. While we strive to ensure quality experiences, we are not liable for delays, cancellations, or service modifications due to weather, mechanical issues, or other circumstances beyond our control.

Intellectual Property

All content on our website, including text, images, and logos, is protected by copyright and trademark laws. Unauthorized use is prohibited.

Governing Law

These terms are governed by the laws of New York State, USA. Any disputes will be resolved in New York courts.

Last updated: December 2024

Digital Millennium Copyright Act Compliance

Journey on Tracks respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond to valid copyright infringement notices and take appropriate action.

Copyright Infringement Notification

If you believe your copyrighted work has been infringed upon on our website, please provide the following information:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information (address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement under penalty of perjury that the information is accurate
• Physical or electronic signature of the copyright owner or authorized agent

DMCA Contact Information

Send DMCA notices to:

Journey on Tracks LLC
DMCA Agent
425 Park Avenue South
New York, NY 10016
Email: [email protected]

Counter-Notification

If you believe material was removed due to mistake or misidentification, you may submit a counter-notification with the required elements as specified in the DMCA.

Response Process

Upon receiving a valid DMCA notice, we will promptly investigate and remove or disable access to allegedly infringing material. We will notify the alleged infringer of the removal.

Repeat Infringer Policy

We maintain a policy of terminating relationships with users who are determined to be repeat copyright infringers.

Last updated: December 2024

General Data Protection Regulation Compliance

Journey on Tracks is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

Journey on Tracks LLC serves as the data controller for personal information collected through our website and services. Contact: [email protected]

Legal Basis for Processing

• Consent: When you voluntarily provide information and agree to our privacy policy
• Legitimate Interest: To respond to inquiries and provide railway tourism services
• Contract Performance: To fulfill booking and service agreements

Your GDPR Rights

• Right of Access: Request information about data we hold about you
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Customer inquiry data is typically retained for 2 years.

International Data Transfers

If we transfer data outside the EU/EEA, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

Data Breach Notification

In case of a data breach affecting your personal data, we will notify you and relevant supervisory authorities within the required timeframes.

Exercising Your Rights

To exercise your GDPR rights, contact us at:

Email: [email protected]
Phone: +1 (212) 555-0147
Address: 425 Park Avenue South, New York, NY 10016

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with GDPR requirements.

Last updated: December 2024

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